HigherCoach by HigherOps / Legal

HigherCoach terms of service

Last updated 2026-09-18

DRAFT for review. Not in force. A lawyer reviews this before the first paying workspace.

1. Who these terms are between

These terms are an agreement between HigherOps [REVIEW: full legal entity name, company number and registered address] ("HigherOps", "we") and the organisation that creates or joins a HigherCoach workspace ("the customer", "you"). The person who accepts these terms confirms they can bind that organisation.

2. What HigherCoach does

HigherCoach analyses conversations your organisation has already recorded. It reads meeting transcripts from sources you connect (Fellow, Fireflies, or a transcript you paste), classifies each call, analyses it with prompts written by HigherOps, and shows the results in your workspace: call analyses, company pages, upsell and churn signals, and weekly syntheses. Optionally it can create deals in a HubSpot portal you connect, when a person in your workspace asks it to.

3. Your own keys, your own bill

HigherCoach runs on credentials you provide: a key for the language model provider you choose (Anthropic, OpenAI, OpenRouter, or a ChatGPT subscription), and keys for the transcript sources and HubSpot you connect. The analysis runs on your provider account.

  • You pay your providers directly, under your agreements with them. HigherOps does not resell or bill for model usage. The usage figures HigherCoach shows are estimates for your own budgeting and spend cap.
  • You are responsible for complying with each provider's terms, including any terms about how their service may be used.
  • HigherOps stores your keys encrypted and uses them only to provide the service to your workspace.

4. Acceptable use

You will not use HigherCoach to:

  • analyse a conversation that you had no right to record or to process;
  • break any law, or infringe anyone's rights;
  • try to reach another customer's workspace or data, probe or bypass the service's security, or overload it;
  • resell or provide the service to third parties outside your organisation without our written agreement.

We may suspend a workspace that breaks this section, and will tell you why unless the law prevents it. [REVIEW: notice period before suspension]

Recording and transcribing a conversation is your decision, made in the tools you record with. You are responsible for telling participants and obtaining any consent the law requires where they are, before a transcript reaches HigherCoach.

6. Who owns what

  • You own your transcripts, the analyses, syntheses and signals generated from them, and everything else your workspace stores. You give HigherOps the permission it needs to store and process them to provide the service to you, and nothing more.
  • HigherOps owns HigherCoach itself: the software, the design, and the prompts and methods it uses to analyse calls. Where your workspace edits a prompt, the edited version is part of your workspace data.
  • We do not use your data to train any model, and we do not sell it.

7. Availability and support

HigherCoach is provided without a service level agreement in this version. We aim to keep it available and to tell you about planned downtime, but we do not promise uninterrupted service. Support is by email at support@higherops.io. [REVIEW: support hours and response target, if any]

8. Fees

[REVIEW: fees, billing period and payment terms. The design-partner period may be free; say so here if it is.]

9. Ending the agreement

You may stop using HigherCoach and ask us to delete your workspace at any time. We may end this agreement with [REVIEW: notice period] notice, or immediately if you materially break it.

When a workspace is deleted, it stops working at once and its data is permanently purged 30 days later. Until then it can be restored on request. Copies in our database backups expire within [REVIEW: backup retention, currently 7 days of daily database backups; point-in-time recovery is deferred until the product has several workspaces] after the purge. The privacy policy has the full retention schedule.

10. Limitation of liability

[REVIEW: limitation of liability. Suggested shape for legal to replace: neither party is liable for indirect or consequential loss; each party's total liability is capped at the fees paid in the 12 months before the claim, or a fixed sum while the service is free; the cap does not apply where the law does not allow it.]

The service analyses conversations with a language model. Its output can be wrong. You are responsible for decisions you make using it.

11. Changes to these terms

We will tell workspace admins by email at least [REVIEW: notice period] before a material change takes effect. The date at the top shows the current version.

12. Governing law

[REVIEW: governing law and courts]

13. Contact

support@higherops.io